14 Hands Winery Merlot 14 Hands

Fast shipping and professional packaging

We can offer a variety of shipping options because of our long-standing partnerships with UPS FedEx DHL. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Before shipping your items will be carefully examined and secured. Every day we ship hundreds of packages to our customers across many countries. This is a testament to our determination to become the world's largest online retailer. There are centers and warehouses of distribution throughout Asia and the USA.

Note: Orders with more than one item are assigned a particular processing period based on the individual product.

Before shipping, we will inspect thoroughly the items you've purchased. Currently, the majority orders are sent within 24 hrs. The delivery time is usually between 3 and 7 business days.

Returns

The majority of items are available. Those that aren't are identified as such and once you've added them to the cart, they will appear with a $0.00 amount. We only ship items that are available currently.

Our policy is for thirty days. We will not exchange or refund your order after 30 days since you purchased it.

For your item to be considered eligible for return it must be in its original packaging, unopened and in the condition that you received it. It must also be returned in its original packaging.

It is the responsibility of every buyer to pay for the costs of returning an item (unless there has been a mistake on our part (i.e. A wrong item or a product that has been damaged. We will pay the shipping cost if you want to exchange the item.